BDH Streams is a service operated by BDH Collective Inc. This policy explains what personal information we collect when you use bdhstreams.com, why we collect it, and the choices you have. It applies to our website and to the accounts, memberships, and content we offer in English, French, and Spanish.

Who we are

BDH Streams is a streaming and membership service operated by BDH Collective Inc. Our website is bdhstreams.com and it is available in English, French (/fr/) and Spanish (/es/). When this policy says “we”, “us”, or “our”, it means BDH Collective Inc. If you have any questions about your privacy, please visit our contact page.

Information we collect

We collect the information you give us and some information that is created automatically when you use the service. This includes:

• Account details: your name, username, email address, and password when you create an account.
• Membership and purchase records: the plans you join, the shows you buy, and the history of those transactions.
• Payment information: your payments are processed by our payment providers, PayPal and Stripe. We do not store full card numbers on our own systems.
• Usage and device data: details such as your IP address, browser type, device type, and the pages and videos you view.
• Analytics: we use Google Analytics to understand how people find and use the site.
• Cookies: small files stored on your device. You can read more in our Cookie Policy.

How we use your information

We use the information above to run the service and to keep it safe and honest. In practice we use it to:

• Create and manage your account and memberships.
• Process your purchases and give you access to the shows you pay for.
• Provide, maintain, and improve the website and the video player.
• Respond to your questions and provide support.
• Send you service messages about your account, and marketing messages only if you have not opted out.
• Detect fraud, protect our users, and meet our legal duties.

When we share your information

We do not sell your personal information. We share it only with the partners and authorities we need to run the service. These are:

• Payment processors: PayPal and Stripe, so your payments can be handled safely.
• Analytics providers: Google Analytics, to measure how the site is used.
• Hosting and email providers: the companies that store our data and help us send account and support messages.
• Legal requirements: courts, regulators, or law enforcement, when the law requires us to share information or when we need to protect our rights and our users.

Memberships and accounts

We manage accounts and memberships using ARMember, a membership system built into our website. It stores your account details, your plan, and your access rights so that we can show you the content you are entitled to. You can view and update your details from your account page at any time.

Cookies and tracking

We use cookies and similar technologies to keep you signed in, to remember your choices, and to measure how the site is used. For the full list and to learn how to control cookies, please read our Cookie Policy.

Data retention

We keep your personal information only as long as we need it. We keep account and membership records for as long as your account is active, and for a reasonable period afterward to meet legal, tax, and accounting duties. When we no longer need your information, we delete it or make it anonymous.

Security

We take reasonable steps to protect your information, including secure connections and access controls. We ask our payment and hosting partners to do the same. No method of storage or transmission over the internet is perfectly secure, so we cannot promise absolute security, but we work to keep your data safe.

Your choices and rights

You have real control over your personal information. Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your account and the personal information linked to it.
• Opt out of marketing messages at any time.

You can update most details from your account page. To make any other request, please visit our contact page.

Children

The service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please reach us through our contact page so we can remove it.

International users

We operate the service for viewers in Canada, Puerto Rico, and the United States. If you use the service from one of these places, your information may be stored and processed on servers located in another of them. By using the service, you understand that your information may be handled in these regions.

Changes to this policy

We may update this policy from time to time. When we make a meaningful change, we will update the date at the top of this page and, where appropriate, tell you in another way. Please check back now and then to stay informed.

How to contact us

If you have any questions about this policy or about how we handle your personal information, please visit our contact page and we will be glad to help.